Pricing

Package Costs

Licensing is on a monthly right-of-use and named user basis.

Monthly licences for MDA Property Manager©
Number of Users	Prices
Single/First User	ZAR 2 750
Users 2 - 20	ZAR 925 each
Users 21+	ZAR 750 each

• If 75% or more of the portfolio comprises residential units, the initial cost may be reduced by 20%.

Cloud Service

We offer a secure and fully managed cloud service.

Cloud Service
Description	Monthly	Once-Off
Monthly Fee per User	ZAR 345
Monthly Backup Fee per Database	ZAR 250
Initial Setup Fee per Client		ZAR 3 750
Initial Setup Fee per User		ZAR 250

Bulk Communications Costs

All reports can be individually emailed in Adobe pdf format. Certain reports like Rent/Levy Statements, Cash Flow Statements, Rent/Levy Rolls and Budget Variance reports can be emailed in bulk. For Rent/Levy Statements only, the current charge is ZAR 1 per statement. This represents a cost saving of ZAR 5+ per statement on printing, folding, enveloping and stamping.

Other bulk communications can be generated to customizable SMS/Text Message, Email or Print templates. Examples include arrears notices, meeting reminders, audited turnover certificate reminders etc. Whereas there is no charge for the use of the bulk communications functionality, we do charge for a portion of the auto-recovery from tenants/debtors, if any. The charge is the lesser of 25% of the gross recovery for a period or R1 per recovery. (In South Africa, the Debt Collectors Act allows a charge of ZAR 15 per arrears notice.)

Installation, Training & Support

• A broad guideline for estimating required hours for new clients during the first year of operation is 25 to 50 hours per site (add 10 hours if not hosted on our service) plus between 5 and 7.5 hours for each user.
• The cost is on a time, travel and accommodation basis at an average rate of ZAR 805 per hour.

The current hourly rates are:
Consultants	Prices
Director	ZAR 1185
Alternate Director / Senior Consultant	ZAR 860
Consultant	ZAR 780
Junior Consultant	ZAR 650

• Travel costs for on-site visits from our Johannesburg or Cape Town offices are recovered at a current cost of ZAR 7.50/km. Actual travel and accommodation costs incurred, and subsistence/meals at ZAR 300 per day, are recovered for on-site visits outside of these areas.
• We will appoint a Support Consultant to be responsible for the implementation and ongoing support. All communication will be via a single client-appointed Administrator/Super User. In larger organisations, we prefer to train the trainer. Urgent support should be emailed to a specified address which will be responded to within 2 hours. MDA Support Consultants aim for a response turnaround of no more than 24 hours.
• We charge at our prevailing rates for installation (including upgrades), training or any support that falls outside of that covered by the warranty since the time taken is dependent on variables out of our control i.e. your equipment, your database size, your levels of expertise etc.

Extended Licence and Warranty

The monthly cost covers:

• A right of use licence for a period of one month from date of installation
• A warranty that the software will perform substantially in accordance with the product manuals, brochures and what we have in good faith led you to believe.

Both the right of use licence and the warranty will be automatically extended on a monthly basis and the cost will escalate at the higher 10% and the prevailing Consumer Price Index (CPI) on the anniversary of the initial activation date.

We retain the right to charge for all support, on-site or remote, other than where such support is of a package non-performance nature.

Upgrades

We are committed to an ongoing research and development programme whereby the packages are enhanced with innovations from a growing user-base and upgraded to current technological levels.

Package upgrades will be made available for download from our website. Your Administrator/Super User will be automatically notified via a web service of new features, critical patches etc. each time he/she logs into MDA Property Manager©.

Whereas the upgrades will be made available at no cost, we reserve the right to charge for new components or products.

Data Conversion

We offer services for the conversion of basic owner, property and tenant name, address and contact details.

Exclusions

Please note that all prices quoted exclude Vat, other withholding taxes that may be imposed, MS SQL Server (but it does include SQL Express) and Operating System Software.

All prices are all subject to confirmation before contractual commitment.