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Services
Implementation
We take full responsibility for installing
the MDA products on the client's network.
Printer access, security and user access controls are put in place.
Once the technical aspects are complete, a training and implementation
plan is jointly devised.
The optimum method for data capture or programmatic conversion is
investigated.
An exceptional level of support is offered to make your transfer to MDA
easy and cost-effective.
See Guidelines for Effective
Implementations for further details
To view the above PDF document you
will need Adobe's Acrobat® Reader™ .
Training
The first phase of the training is the
definition of company-specific parameters such as stationery formats,
chart of accounts, controlling offices, cash books, etc.
Our training is usually done on-site with specific emphasis on the
client's particular requirements.
Our preferred training approach is that of incremental knowledge
transfer whereby we do not rush out all our knowledge in crash courses,
but rather guide our clients from technical installation through going
live and beyond.
Consultancy & Support
In practise, hardware and operating system
software problems often manifest themselves as application software
problems. Our attitude is simple, if a client has a problem we regard
it as ours.
We are well experienced and have a solid track record in supporting an
international client base. If the installation and initial training are
done properly, most problems can be resolved telephonically, by fax or
by e-mail. Critical problem resolution is accomplished by direct
dial-in to clients.
Our consultants are typically versatile university graduates with
property and IT skills. A dedicated account manager is appointed to
optimise the relationship. They call on other technical expertise where
necessary.
Systems Development
The MDA packages benefit from an enormous
commitment to continuous R&D investment at both a detailed and
strategic level.
The key to a successful package is continuous, but controlled
improvement. Listening to, learning from each other and careful
encapsulation of knowledge and best practises into the package can
achieve this.
We are always willing to perform modifications as long as these
generally add value to the property industry and that they can be
incorporated into the products without introducing major stability
risk.
Our approach is to understand the business problem, investigate
alternative solutions, clearly document the agreed modifications and
then to make the program changes. Installation and testing of the
modifications is done on our live system in Cape Town
before releasing it to the client.
We have at least one major upgrade per year where all our clients are
updated to the same version of the system.
The client requesting the modification normally pays for the cost
thereof based on a fixed cost quote. Such quotes are based on our
prevailing hourly rates. Upgrades will be made available for download
from our website.
Costs
Costs - Applicable to all
Countries outside of South Africa
Costs - Applicable to South Africa
1.
|
Package costs
|
| |
| i) |
MDA
Property Manager |
| |
Single User |
R 57 000 |
| 5 User |
R117 000 |
| 10 User |
R189 500 |
| 20 User |
R329 500 |
|
Thereafter, R 12 500 per Workstation.
Licence numbers 2 - 20 can be acquired
individually @ R 15 500
( If 75% or more of the portfolio comprises residential units,
the initial cost may be reduced by 20%.)
|
| ii) |
MDA Property
Analyst |
R 15 000 |
The right of use licence is valid for
a period of one year from date of installation and is automatically
renewable per the Extended Licence and Warranty paragraph below.
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2.
|
Consultancy Services
|
| |
Installation, training, on-site
support and package modifications are charged for on a time, travel and
accommodation basis.
The current hourly rates are:
| |
Director |
R 900 |
| Alternate Director
/ Senior Consultant |
R 750 |
| Consultant |
R 625 |
| Junior Consultant |
R 525 |
We do not typically charge for
telephonic, fax and e-mail support.
As a very broad guideline for estimating required
hours for new clients during the first year of operation — is 40 to 75
hours per site plus between 5 and 10 hours for each user. If linking to
a General Ledger, budget for a further 20 to 50 hours.
|
|
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3.
|
Extended Licence and Warranty
|
| |
The initial cost covers:
- A right of use licence for a period of one year
from date of installation
- A one-year warranty that the software will
perform substantially in accordance with the product manuals, brochures
and what we have in good faith led you to believe.
Both the right of use licence and the warranty
will be automatically extended for a further period of one year on
payment of an annual licence fee. The licence fee is payable on the
anniversary date of initial installation of any of the MDA Property
Systems and is calculated as 19% of the initial pre-discounted
cost of all MDA Property Systems, with the initial cost value being
escalated at the higher of 10% and the prevailing Consumer Price Index
(CPI).
Payment of the warranty extension and licence fee
also extends for another year our commitment to:
- having highly skilled expertise readily
available for ongoing skills transfer and critical problem solving
- an ongoing research and development program
whereby the packages are continuously enhanced with innovations from a
growing user-base and upgraded to current technological levels
- maintaining your system in an operable
condition for an agreed period.
We charge at our prevailing rates for installing
package upgrades and training thereon since the time taken is dependent
on variables out of our control i.e. your equipment, your database
size, your levels of expertise etc. (Upgrades will be made available
for download from our website.)
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4.
|
Bulk email of Tenant Statements
|
| |
The current charge for using this
specialised feature is R1.00 per statement. |
|
|
5.
|
Exclusions
|
| |
Please note that all prices quoted
exclude VAT, other withholding taxes that may be imposed, travel and
accommodation expenses, Database (other than MSDE) and Operating System
Software.
Due to our input costs being influenced by
foreign currency fluctuations, these costs are all subject to
confirmation before contractual commitment. |
Costs - Applicable to all Countries outside of South
Africa
Costs - Applicable to South Africa
1.
|
Package costs
|
| |
| i) |
MDA
Property Manager |
| |
Single User |
US$ 8 500 |
| 5 User |
US$ 17 500 |
| 10 User |
US$ 28 500 |
| 20 User |
US$ 49 500 |
|
Thereafter, US$ 1 850 per Workstation.
Licence numbers 2 - 20 can be acquired
individually @ US$ 2 300
(If 75% or more of the portfolio comprises residential units, the
initial cost may be reduced by 20%.)
|
| ii) |
MDA Property
Analyst |
US$ 2 500 |
The right of use licence is valid for a period of
one year from date of installation and is automatically renewable per
the Extended Licence and Warranty paragraph below.
|
|
|
2.
|
Consultancy Services
|
| |
Installation, training, on-site support and
package modifications are charged for on a time, travel and
accommodation basis.
The current hourly rates are:
| |
Director |
US$ 150 |
| Alternate Director / Senior
Consultant |
US$ 125 |
| Consultant |
US$ 105 |
| Junior Consultant |
US$ 90
|
We do not typically charge for telephonic, fax and
e-mail support.
As a very broad guideline for estimating required
hours for new clients during the first year of operation — is 40 to 75
hours per site plus between 5 and 10 hours for each user. If linking to
a General Ledger, budget for a further 20 to 50 hours.
|
|
|
3.
|
Extended Licence and Warranty
|
| |
The initial cost covers:
- A right of use licence for a period of one year
from date of installation
- A one-year warranty that the software will
perform substantially in accordance with the product manuals, brochures
and what we have in good faith led you to believe.
Both the right of use licence and the warranty
will be automatically extended for a further period of one year on
payment of an annual licence fee. The licence fee is payable on the
anniversary date of initial installation of any of the MDA Property
Systems and is calculated as 19% of the initial pre-discounted
cost of all MDA Property Systems, with the initial cost value being
escalated at the higher of 10% and the prevailing Consumer Price Index
(CPI).
Payment of the warranty extension and licence fee
also extends for another year our commitment to:
- having highly skilled expertise readily
available for ongoing skills transfer and critical problem solving
- an ongoing research and development program
whereby the packages are continuously enhanced with innovations from a
growing user-base and upgraded to current technological levels
- maintaining your system in an operable
condition for an agreed period.
We charge at our prevailing rates for installing
package upgrades and training thereon since the time taken is dependent
on variables out of our control i.e. your equipment, your database
size, your levels of expertise etc. (Upgrades will be made available
for download from our website.)
|
|
|
4.
|
Bulk email of Tenant Statements
|
| |
The current charge for using this specialised
feature is US$ 20c per statement.
|
|
|
5.
|
Exclusions
|
| |
Please note that all prices quoted exclude VAT,
other withholding taxes that may be imposed, travel and accommodation
expenses, Database (other than MSDE) and Operating System Software.
Due to our input costs being influenced by
foreign currency fluctuations, these costs are all subject to
confirmation before contractual commitment.
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 |
